Frequently Asked Questions

Is there a minimum age to hire a Pacific Horizon motorhome?
Yes, the minimum age to hire is 21.

Is there an extra charge for any extra driver(s)?
No there is no extra driver charge. All extra drivers must also be over the age of 21 years, and must also present their full driver's licence at motorhome pick up.

Is there a minimum hire period?
Yes, the minimum hire period is seven (7) days.

If I pick up my motorhome at 4.00pm on Monday and drop it off before 12.00pm on the Saturday does that count for only a 5-day hire?
No, all hires are calculated on a daily rate rather than a 24-hour basis, including both the day of pick up and the day of drop off. So in this example it would be classed as a 6-day hire.

Where can I pick up and/or drop off my motorhome?
Our primary depot is located at 25 Ulric Street, Plimmerton, Wellington.

Alternate arrangements for pick up and/or drop off in either Auckland or Christchurch can be confirmed at the time of your booking.  Picton is also available for drop off's only, if arranged in advance of hire.

Is there an additional fee for dropping off the motorhome at a different location than where I picked it up from?
No, there are no one-way hire fees.

Is there a refund of part of my hire charge if I return the motorhome earlier than I originally booked?
No, there is no refund if you return your vehicle earlier than booked.

Are there any cancellation fees should I cancel my booking before travelling?
Yes, our cancellation fees are based on the following

  • If cancelled 26 days or more prior to vehicle pick up - No charge
  • If cancelled 8-25 days prior to vehicle pick up - 20% net price fee
  • If cancelled 1-7 days prior to vehicle pick up - 50% net price fee
  • If a No show or cancelled on the day of vehicle pick up - 100% net price fee

Can I change or amend the details of my booking before travelling?
Yes, once a booking is confirmed and availabilty allows you can amend your hire up to 28 days prior to your pick up date with no penalty.

Change of dates and locations may attract a relocation fee.

Can I take my pet on holiday in the motorhome with us?
No, animals of any kind are not permitted inside the motorhome. The only exception are guide dogs, subject to the prior approval of Pacific Horizon at the time of booking.

Can I smoke inside the motorhome?
No, all Pacific Horizon motorhomes are smoke-free.

Where can I drive my motorhome?
Pacific Horizon motorhomes can be driven on all sealed/bitumen or well-formed gravel roads.

No vehicle is to be driven on the following roads:

  • 90 Mile Beach, Northland
  • Colville Township to Port Jackson, Coromandel
  • Ball Hut Road, Mt Cook
  • Skippers Canyon Road, Queenstown

Do your motorhomes take petrol or diesel?
All Pacific Horizon motorhomes take diesel.

Where can I refill my LPG bottle while travelling?

The full list of locations where you can get your LPG bottle refilled is contained in the attached summary.

What equipment is supplied with my motorhome?
All motorhomes come fully stocked with all required living equipment, including bedding (sheets, pillows, pillow cases & duvets), shower & tea towels, glasses, crockery, eating utensils and cooking items.

Additional equipment including Picnic tables & chairs, Bike racks, Snow chains and GPS units are available for hire.  These items should be confirmed at the time of booking.

Do I need a special drivers licence to drive a motorhome?
No, a normal car licence is all that is required, provided it is a valid and full national drivers licence. No heavy vehicle or special category licence is needed. Non-English language national drivers licences must be presented in conjunction with an official translation or valid international drivers licence.

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