Terms and Conditions

Valid to 31 March 2018

All rates in New Zealand dollars (NZ$) and include GST (sales tax).

 

RENTAL LOCATIONS

Vehicle Pick Ups and Drop Offs are available from Auckland, Wellington, or Christchurch.

Location fees may apply for Auckland or Christchurch, for any hires of 20 days or less.

 

CLIENT SERVICE CENTRE OPERATING HOURS

Daily (including weekends) 8.00am - 5.00pm

Client Service Centres are closed on Christmas Day (25 December)

 

Note: Clients must be at the Client Service Centre for pick ups & drop offs before 4.30pm.

Where applicable, agents need to allow appropriate time for clients to get from airports, ferry terminals and hotels to meet this requirement.

 

INSURANCE COVER

All Pacific Horizon motorhomes come with comprehensive Insurance cover which insures against recoverable 3rd party accident damage, theft and break-ins (excluding personal belongings). An excess of NZ$4,500 (per incident) applies in the event of any damage to either our vehicle or to 3rd party property. Multiple windscreen and tyre damage is also covered in all policies, as is overhead and under-body damage on the rented vehicle.

A credit card imprint only (no money held or transferred) will be taken on vehicle pick up. The security can be covered by cash, travellers’ cheques in NZD or a credit card. Should the insurance excess and the Vehicle Security Guarantee be covered by credit card the amount will NOT be debited to your account and will only be done so in case of an accident. We retain the right to hold these details 28 days after the hire.

   

INSURANCE EXCESS REDUCTION OPTIONS

Pacific Horizon Travel Homes offer the following options to reduce the excess of NZ$4,500:

  • Street Smart Excess Reduction 1: NZ$21 per day (added to the daily hire rate)
    Will reduce the excess for any damage to either the vehicle or third party property to a maximum of NZ$2,500 (per incident).  The total insurance charge is limited to a maximum of 50 days or NZ$1,050.

  • Freedom Plus Excess Reduction 2: NZ$36 per day (added to the daily hire rate)
    Will reduce the excess for any damage to either the vehicle or third party property to nil (NZ$0) for the first incident/accident.  The total insurance charge is limited to a maximum of 50 days or NZ$1,800.

  • All Inclusive Package: NZ$49 per day (added to the daily hire rate)
    Will reduce the excess for any damage to either the vehicle or third party property to nil (NZ$0) for the first incident/accident.  Plus the following Additional Equipment will be supplied at no charge as requested: Picnic table & chairs, Child/Booster seat(s) (as required), Snow chains (upon request), Tourism Radio, GPS.

EXCLUSIONS TO ALL INSURANCE COVER OPTIONS

Any damage due to misuse or negligence to the motorhome interior and its fittings such as but not limited to roof vents, satellite dishes, locks and catches, outside step, grey waste cap and power cord is excluded from any insurance option.

 

VEHICLE SECURITY GUARANTEE

A credit card imprint is required on all rental agreements. The credit card must be valid for 28 days after the end of the hire. In the absence of a credit card, Pacific Horizon requires a cash vehicle security bond of NZ$4,500 (NZ$2,500 if Street Smart Excess Reduction is taken, or NZ$250 if Freedom Plus Excess Reduction is taken). This credit card imprint or cash will be held for 28 days after the return of the motorhome.

NOTE:  The hirer is fully liable for any damage to the Pacific Horizon vehicle or third party property if:

  • The terms of the rental contract are breached
  • Damage to the vehicle is caused by careless, wilful or reckless driving or breach of any New Zealand driving rules and regulations
  • Driving under the influence of alcohol or drugs
  • Driving on restricted roads (as listed below)
  • Water submersion or salt water damage caused through the hirer’s fault
  • Incorrect fuel is used.

 

MINIMUM RENTAL DURATION AND COSTING

Minimum rental period is 7 days. Minimum rental is extended to 14 days for the travel period from 16 December to 10 January and also for New Zealand / Australia school holiday dates.

Shorter rentals may be accepted entirely at the discretion of Pacific Horizon and special conditions may apply.

Vehicle rentals are calculated on a per calendar day basis, i.e. day of pick up and drop off is always counted as a full day irrespective of what time it is collected or dropped off.

 

LONG-TERM RENTAL DISCOUNTS

Additional discounts are available for long term rentals.

 

DRIVER'S LICENCE AND MINIMUM AGE

A valid full national driver's licence is required. Non-English language national drivers’ licences must be presented in conjunction with an official translation or valid international driver’s licence.

The minimum age to drive a Pacific Horizon vehicle is 21 years.

 

RESTRICTIONS

1. Roads: Pacific Horizon motorhomes can be driven on sealed/bitumen or well formed gravel roads. No vehicle is to be driven on the following roads: Skippers Canyon Road, Colville Township to Port Jackson, Ball Hut Road, 90 Mile Beach.

2. Animals: No animals are permitted in vehicles, with the exception of guide dogs, subject to the approval of Pacific Horizon.

3. Smoking: No smoking is permitted in any Pacific Horizon vehicle.

 

REPAIRS

Minor repairs (when the hirer is not at fault) up to NZ$100 may be made without authorisation and will be reimbursed upon production of itemised receipt. Amounts above NZ$100 require approval from Pacific Horizon On-Road Care and clients must retain an itemised receipt.

 

VEHICLE RETURN

All Pacific Horizon vehicles must be returned with a full fuel tank and be filled up within 3 kms of the drop off location. Refuelling at our Client Service Centre will be charged at current rates per ¼ tank plus an admin fee. Charges will apply should the vehicle be dropped off at a location other than that which was agreed upon.

 

PAYMENT TERMS AND CANCELLATION FEES

The deposit required to confirm a booking is non refundable. The balance of hire is due 28 days before vehicle pick up, unless otherwise arranged.

Cancellation fees, charged as of the date of cancellation, are as follows:

• If cancelled 26 days or more prior to vehicle pick up:  No charge

• If cancelled 25 – 8 days prior to vehicle pick up:  20% net price charged

• If cancelled 7– 1 day prior to vehicle pick up:  50% net price charged

• No show or cancelled on day of vehicle pick up:  100% net price charged

If a vehicle is returned early for any reason whatsoever, no refund is available.

The company can not be bound by any representative or statement unless it is confirmed in writing by the company's director or management.

 

AMENDMENT OF HIRES

Once a booking is confirmed, any changes made that may shorten the hire will not be entitled to a refund.

Changes to dates and/or locations may attract a relocation fee.

 

SUBSTITUTION OF VEHICLE

If, for reasons beyond our control, the reserved vehicle is not available, we reserve the right to substitute a comparable or superior vehicle at no extra cost to the client. This shall not constitute a breach of contract and does not entitle the renter to any form of refund.

 

TAXES AND GOVERNMENT CHARGES

All charges include 15% GST. All rates and conditions are subject to change in accordance with changes in government taxes.

PLEASE NOTE:

1. Rates and conditions may be subject to change.

2. Whilst including the same facilities, some motorhomes may have different layouts to those shown.

3. All measurements and volumes shown are approximate.

4. The information provided on the website is subject to change without notice.

© 2017 Pacific Horizon Motor Homes | Terms & Conditions
 
 
 
 
 
 
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