Testimonials


September 2017

Our family of 6 has just enjoyed a month of travelling around New Zealand in a Pacific Horizon SAM motorhome.

So many awesome memories made and all the better for Maryann and her team's great help and support. Nothing was ever any trouble and any little issues were solved quickly and effectively. Maryann was able to give us some great advice on freedom camping apps, the inter island ferry and much more.

I wouldn't hesitate to hire a motorhome from Pacific Horizon again in the future, brilliant customer service from a dedicated family run business.

Thanks,

Matt & Jen Finch
Australia


August 2017

Excellent experience with this wonderful family run enterprise.  Maryann and John were very helpful throughout; making our family vacation (first time in New Zealand & first time in a campervan) a very memorable one.

I would surely go with Pacific Horizon again.  Thank you.

Regards,


Paul
USA


July 2017

We used rankers.co.nz to find a motorhome to rent for our 8-day trip to NZ. Pacific Horizon were the only company to respond with a message addressing our requirements. Maryann recommended a GEM 4 berth motorhome because the king sized bed can be left made up and with a toilet and shower, we could easily free-camp. Communicating with Maryann was easy; she's quick to respond to our questions, happy to accommodate our date changes and made recommendations which were super handy being first time motorhome renters.

We loved that the motorhome was delivered to our accommodation and Eddie gave us a very thorough run through of how everything works (hot water, refilling fresh water, dumping grey water, emptying toilet cassette, etc...). He clarified appliances that would/wouldn't work while we were free-camping and gave us tonnes of really helpful tips for travelling around NZ.

On our first night, a pretty heavy storm hit and rain found its way in through the skylight. My feeling is this would've been incredibly difficult to detect in a pre-hire check. We called Maryann in the morning and she arranged for it to be repaired as soon as we stopped that night. We've heard of some motorhome companies not wanting to repair leaks and other minor faults during the hire period but Maryann didn't hesitate and the guy who repaired it stayed back until we got there and couldn't have been nicer. What could've been a problem for the subsequent 7 days of rain turned into a really pleasant experience thanks to Maryann and her network of repairers.

The van was clean, everything was in good working order and there's plenty of cutlery and crockery. We'd happily rent a motorhome from Maryann next time we visit NZ.

 

Tom
Australia


July 2017

Hi Maryann,

Hope you are well, I just had to say a big thanks for all your help in making our trip to New Zealand so fantastic. From day one when I first contacted your company Pacific Horizon fourteen months prior to the trip you were so helpful and professional, you gave in depth info on hotels for when we first arrived late at night before collecting the caravanette, and answered our many questions. The briefing on how it all worked was thorough and we set off around your beautiful Island on our trip of a lifetime.

The van being so self sufficient allowed us to park up on lakesides, mountains and by the sea we didn't have to find campsites. We were recommended to you by friends at our rugby club who had used your camper vans back in 2005 on the last Lions trip and now that we are back I have thanked them for such a great recommendation.

When we handed back the vehicle it was lovely to meet you face to face after conversing by email and phone for so long and thank you in person for making our holiday so stress-free.  Anyway I will certainly recommend your company to any one I know heading to New Zealand and hopefully return one day to use your company again.  Hope to meet up again sometime in the future.

 

Kind regards,

Brian (Scotland)  &  Vince (England)

British Lions Tour – 2017

June 2017

Hi Maryann,
Thanks very much for the fantastic service including a really thorough handover explaining everything. We had a great month touring the North Island and were glad we had a motorhome that would cope with some of the hills and mountains!!
The return was so easy and Eddie was so helpful at the end of our trip, as you were at the beginning.
We are definitely coming back in 2019 and for a lot longer to see the bits in the North Island we didn't see and the South Island as well.  We'll be in touch next year !!


Thanks again regards
Sam, Jerry and Lauren 

United Kingdom

May 2017

Hi Maryann,

Thank you for all your help and excellent service over the last 4 weeks.  We really had a wonderful holiday in spite of a setback. It was even great to experience the different motor homes you offer.  This will help us to recommend your company to all our friends.  Both Barry and Eddie are very valuable members of your staff and were very helpful and friendly to us.

We are now back in Geelong near Melbourne and will be driving back to  McLaren Vale on Sunday.  Thank you for all the good weather we had almost all of the time we were in both the North and South Islands!!

Your kind, friendly and efficient service has been much appreciated. We did hear some grumbles about service from some other campers hiring motorhomes.  Keep up the good work. The personal contact made our holiday very enjoyable.

 

Barry & Rhonda

Australia

April 2017

Hey Maryann,

Just writing to thank you for enabling us to have a fantastic time travelling the North Island in our motorhome, and for the advice and guidance along the way. We truly had the time of our lives, and can't imagine travelling any other way now!

All our best from the U.S.,

Dianna and Josh

April 2017

Hi maryann

We have finally reached home now after our trip.

We want to compliment your company, staff and yourself for excellent service.

Barry and Eddie were a good asset for your company, helpful and obliging.

Di and Phil

Australia

April 2017

We just came home after spending two weeks in a Pacific Horizon 6-Berth motorhome. The layout of the car was perfect, and although it was old (we knew about it ahead of time and it will be de-commissioned soon) it was fantastic! 
The service we got from Maryann at the office and Barry in Christchurch is nothing short of exceptional. I would surely book with them again!!!

Susanna Rueegger Koechli

Singapore

March 2017

Dear Maryann

We are now at home in the Danish spring after a terrific trip to New Zealand. Once again thank you for really good service with quick help with the problems that arose with our lovely campervan. Nice to meet you in Plimmerton and luckily we got a few good pictures of you together with happy and satisfied customers. We have attached a few photos that you can do with as you like.
 
Many kind regards
Lilian og Bent
Denmark

March 2017

Dear Maryann

I have been meaning to say thankyou.  You guys were great and certainly have referred you to other friends and family.

We are really grateful for you helping us picking up the “kool”(kids words) motorhome early as this helped us get away earlier … as it happened it helped more than we thought as the traffic into Auckland lived up to its expectation.

The trip was great, Adele was just fantastic.  What a superstar!! Put us down for the next concert.

We will be back again and thankyou once again.

Raitt family.

Wellington

New Zealand

Feb / March 2017

Dear Maryann,

Our two months travel though New Zealand has been a real blast. The country has so much to offer in beauty and variety that every day was an amazing experience, and we are now enjoying great photos and memories. The camper van was perfect for us, easy to drive, small enough to drive and park into towns, and powerful enough to take us everywhere through all the bends and ups and downs, and gave us so much freedom.

New Zealanders were so welcoming and helpful, and it was a real pleasure to meet you and your parents in Wellington.  Eddie, in Auckland, took very good care of us and we enjoyed very much our talks with him about his maori ancestry.

I can see why most of our friends have visited your country four or five times, and we'll be back. Thank you so much for everything and best of luck with your business.

 
Yves and Taina.
Australia.

November 2016

Hi Maryann,

The campervan has been dropped off all in one piece.

Bre and I would like to thank you and your staff for the wonderful service you provided us. Both Eddie and Robyn were exceptionally helpful and very friendly.

The campervan was in excellent condition and little inclusions like dish washing liquid and sponges were great.

You yourself were exceptionally friendly and amazingly responsive which presents your company well and will lead to me recommending friends to use your business.

Thanks again for making our first campervan experience hassle-free and amazing.

BreCam

 

Australia

October 2016

Hello Maryann,

Just a very quick note of thanks for your wonderful help during our recent trip to NZ. We had a fantastic trip, and the campers were fantastic. They had everything that we needed or could think of.

Needless to say I will be putting in a great TripAdvisor report for you and your company.  Thank you very much for your efforts.

 

Denis Ellem
Australia

September 2016

Maryann

I just wanted to let you know that the camper van was fantastic and I/we throughly enjoyed ourselves.  A number of my friends who  live in NZ saw the potential of a great family holiday and I'm sure some of them will be in touch in the future.

 

Kind Regards, Chris Tootill

August 2016

Maryann,
We would like to thank you very much for sorting out the initial problems we had with the campervan.
After the problem we had with the flat battery we had no more issues.
The campervan was everything we wanted it to be, we had an absolutely awesome holiday and could you pass on our thanks to Ed for us again as he was very very helpful.
Once again many thanks. 
 
Kevin and Christine Burton - New Zealand
 

July 2016

We had a memorable  holiday, and whilst the adventuring was awesome it was the people we met that really hit home that NZ is indeed a great place to travel. Pacific Horizon Motor Homes contributed to an awesome holiday - happy to recommend you and your business to family and friends. 
 

ShonaRobyn Eisenberg - Australia

 

May 2016

Our trip was a huge success, we had a wonderful time. The service provided by you and your company was outstanding, I'd be more than happy to recommend to anyone.

Really great service :)

John Wood - United Kingdom

April 2016

We have just returned from a 3 week campervan trip and used Pacific Horizon. We have used this company twice previously with no issues. Due to a recent change in ownership we were a little worried booking our third trip. Our worries proved to be unfounded. 

There were two issues with our trip. First the van was delayed two days for a service issue. On arrival we were offered a few options (All were very generous) We chose to take a loaner van for two days and Pacific Horizon staff would meet us at any location of our choice to do the switch. This worked well and other than not fully unpacking our cases there was no real inconvenience. (We were also offered compensation). The second incident was a minor accident (Our fault). We called with the details and parts were shipped to our location for installation the next day with only about two hours out of our schedule for repairs. Both issues were dealt with professionally and we were given multiple options. We would highly recommend Pacific Horizon for a campervan vacation.

John & Robin Bennett - Canada

March 2016

Hi Mary Ann,

Just a quick note to thank you and your team for contributing to a great holiday in New Zealand.  The van was ideal and well equipped and in a good clean condition when we picked it up.  Thanks again.

Regards,
James  -  Singapore

February 2016

Below are excerpts from a Client letter  -  Read the full letter here.

 

It was imperative that we locate a company that would allow us to collect in Auckland, drop off in Wellington then fly between islands before picking up again in Christchurch which was also to be our end destination.  Pacific Horizon fitted that criteria and we were never disappointed.

We made contact and were at once impressed with the speed of response and the co-operation we were afforded.

In all we enjoyed 22 days of campervan life (covering 4,300 kms) and Pacific Horizon saw to it that we enjoyed the experience in warmth and comfort, the beauty of New Zealand and its so friendly peoples did the rest.  We were in common with many others that have chosen a campervan holiday so sad at leaving our trusty chariot and its endless list of equipment.  It sure is a house on wheels.  Try it, it will not disappoint!!

Regards,
David & Felicity Dowell  -  UK

December 2015

Thanks again for a wonderful trouble-free holiday experience.

Dave & Judy

November 2015

Pacific Horizon is a genuine family business with quality vans and no sneaky hidden extras. We had the 2+1 Mercedes and it was awesome!

Will recommend to all my mates back in OZ.

Thanks team. Tim and Steph from Tasmania.

March 2015

Hi Maryann, 
I'm dropping a line to inform you that we have arrived back safe and sound in the UK, after our wonderful time in New Zealand. I'd like to thank you for the excellent service you offered and for supplying us with 2 first rate vehicles, which added to our experience of your wonderful country. We had a great time travelling around both the South and North Islands, and have great memories to treasure from our visit. I attach a photo which might be of interest to you, of  your vehicle on the outskirts of Taupo, with Lake Taupo in the background.(The water on the ground, underneath the front of the vehicle, was from a previous vehicle that had parked before ourselves).
 
Kind regards,
Cynwyl Davies

October 2014

Hi Maryann,

Just thought I would send you an email to say we had a great time in your motorhomes.
We have tried a few over the years when we have visited NZ, and I must say your designs in the 4 bth and 6 bth layouts are the best.
The check in and check out are flawless, and very friendly, so no stress involved,
The pickup and return to the airport was made a pleasure.
We will be back, we would and have recommended your company again.
 
All the best,
Lex and Joan Stanbridge.

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