Frequently Asked Questions

Where can I pick up and/or drop off my motorhome?
Motorhome pick up's and/or drop off's can be made at any of our depots located in Auckland, Wellington, and Christchurch. 

Is there an additional One-way hire fee for dropping off the motorhome at a different location than where I picked it up from?
No, there are no one-way hire fees.

Is there an additional Location fee for any of your depots?
A once only Location fee may apply for any hire involving either Auckland or Christchurch that is 20 days or less.

Is there an additional fee if I pick up/drop off my motorhome on a public holiday?
No, there are no additional fees for a motorhome to be picked up/dropped off on a public holiday.  Pacific Horizon is closed on 25 December (Christmas Day).

What time can I pick up / drop off my motorhome?
Pacific Horizon motorhomes can be picked up and/or dropped off any time between 8.30am - 4.30pm, on any day of the week.  Please confirm your expected pick up / drop off time as early as possible.

What's involved in the motorhome pick up process & how long does it take?
You should allow up to one hour for the pick up process to be completed. This includes completion of the Rental Vehicle Agreement, sighting of your Drivers Licence (and the Drivers License(s) for any additional drivers), as well as a detailed introduction to your motorhome.

A friendly member of the Pacific Horizon team will walk you around both the outside and the inside of your motorhome, showing you all of the workings of the vehicle and demonstrating how everything works, as well as answering any questions you may have.  They are also happy to supply you with any travel information and/or maps to help you with your holiday - all FREE of charge.

A detailed Motorhome Manual is also supplied for your reference should you have any questions while on your holiday.

If I pick up my motorhome at 2.00pm on Monday and drop it off before 12.00pm on the Saturday does that count for only a 5-day hire?
No, all hires are calculated on a calendar day rate rather than a 24-hour basis, with the day of pick up counting as one day and the day of drop off counting as another. So in this example it would be classed as a 6-day hire.

Do you offer transfers to your depot to pick up my motorhome?
Yes, we offer FREE transfers from/to Airports, Ferry terminals or your Accommodation, on both the day of your motorhome pick up and the day of your motorhome drop off.

Is there a minimum hire period?
The minimum hire period and cost is 7 days.  This is extended to 14 days for the travel period of 16 December to 10 January.

Do you offer long hire discounts?
Yes, we offer a discount for any motorhome hire of 21 days or more.

Is there a refund of part of my hire charge if I return the motorhome earlier than I originally booked?
No, there is no refund if you return your vehicle earlier than booked.

What do I need to do before returning the motorhome?
Before dropping your motorhome off at the agreed depot, please ensure you have:

  • Filled up the fuel tank with diesel (at a service station within 3kms of the drop off depot).  There is no need to refill the LPG bottle.
  • Emptied the waste water and toilet cassette at a designated Dump Station located near to your drop-off point.
  • Disposed of any rubbish.
  • Checked that all personal belongings have been removed from the storage lockers, overhead compartments & from the security safe.

Are there any cancellation fees if I cancel my booking before travelling?
Yes, our cancellation fees are based on the following

  • If cancelled 26 days or more prior to vehicle pick up - No charge
  • If cancelled 8-25 days prior to vehicle pick up - 20% net price fee
  • If cancelled 1-7 days prior to vehicle pick up - 50% net price fee
  • If a No show or cancelled on the day of vehicle pick up - 100% net price fee

Can I change or amend the details of my booking before travelling?
Yes, once a booking is confirmed and availabilty allows you can amend your hire up to 28 days prior to your pick up date with no penalty.

Change of dates and locations may attract a relocation fee.

Can I take my pet on holiday in the motorhome with us?
No, animals of any kind are not permitted inside the motorhome. The only exception are guide dogs, subject to the prior approval of Pacific Horizon at the time of booking.

Can I smoke inside the motorhome?
No, all Pacific Horizon motorhomes are smoke-free.

Where can I drive my motorhome?
Pacific Horizon motorhomes can be driven on all sealed/bitumen or well-formed gravel roads.

No vehicle is to be driven on the following roads:

  • 90 Mile Beach, Northland
  • Colville Township to Port Jackson, Coromandel
  • Ball Hut Road, Mt Cook
  • Skippers Canyon Road, Queenstown

Do your motorhomes take petrol or diesel?
All Pacific Horizon motorhomes take diesel.

Dowload Gaspy - the FREE app that tells you where the cheapest fuel is that is closest to you, anywhere in New Zealand.  Download Gaspy here.

Where can I refill my LPG bottle while travelling?

The full list of locations where you can get your LPG bottle refilled is contained in the attached summary.  This list is also contained within your Motorhome Manual.

What equipment is supplied with my motorhome?
All Pacific Horizon motorhomes come stocked with all required living equipment, including bedding (sheets, pillows, pillow cases & duvets), shower & tea towels, glasses, crockery, eating utensils and cooking items.

Additional equipment including Picnic tables & chairs, Baby/Child seats, Bike racks, Snow chains and GPS units are available for hire.  These items should be confirmed at the time of booking.

Can I get WiFi with my Pacific Horizon motorhome?
Yes, all of our Premium GEM, Premium 4-berths, and Premium SAM motorhomes offer WiFi.

It can be purchased in either 1GB, 5GB, or 10GB bundles.  You will be notified by txt message when you have used 85% of your data allowance, at which point you can choose to purchase more if you wish.

Free WiFi Hotspots are also available in many major cities and towns of New Zealand, including most of New Zealand's public libraries and i-Site Visitor Information Centres, as well as a growing number of cafes, restaurants and campgrounds for their customers to use.  A map of all New Zealand's i-Site locations is available here.

Is there a minimum age to hire a Pacific Horizon motorhome?
Yes, the minimum age to hire is 21.

Do I need a special drivers licence to drive a motorhome?
No, a normal car licence is all that is required, provided it is a valid and full national drivers licence. No heavy vehicle or special category licence is needed.
Non-English language national drivers licences must be presented in conjunction with an official translation, or a valid international drivers licence must be shown.

More information is available on the Visiting drivers page of the New Zealand Transport Agency's website.

Is there an extra charge for any extra driver(s)?
No there is no extra driver charge. All extra drivers must also be over the age of 21 years, and must also present their full drivers licence at motorhome pick up.

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