Terms and Conditions
Valid from 1 November 2011 30 September 2014
All rates in New Zealand dollars (NZ$) and include GST (sales tax). All vehicle prices are per
(Vehicle Pick Ups and Drop Offs)
CLIENT SERVICE CENTRE OPERATING HOURS
Daily (including weekends) 0800 1700
Client Service Centres are closed on Christmas Day (25 December)
Important Note: Clients must be at the Client Service Centre so that pick ups & drop offs
commence 30 minutes prior to 1700.
Where applicable, agents need to allow appropriate time for clients to get from airports, ferry
terminals and hotels to meet this requirement.
CONTACT CENTRE OPERATING HOURS
Monday to Friday 0800 1900
Saturday & Sunday 0800 16.30
The Contact Centre is closed on Christmas Day (25 December) and operates from
0800 16.30 between Christmas Day and New Years Day.
Auckland, Christchurch and Picton fees apply
See rate sheet for inclusions on all rate levels (Exclusive, Standard & All Inclusive).
STANDARD EXCESS INSURANCE COVER
All Pacific Horizon Motorhomes come with fully comprehensive insurance cover which insures
against recoverable 3rd party accident damage, theft and break-ins (excluding personal
belongings). A standard excess of NZD$4,500 (per incident) applies in the event of any damage
to either our vehicle or 3rd party property.
Multiple windscreen and tyre damage is also covered in the standard policy as is overhead
and under-body damage on the rented vehicle. A credit card imprint only (no money held or
transferred) will be taken on vehicle collection. The security can be covered by cash, travellers
cheques in NZD or a credit card. Should the insurance excess and the Vehicle Security
Guarantee be covered by credit card the amount will NOT be debited to your account and will
only be done so in case of an accident. We retain the right to hold these details 28 days after
Pacific Horizon Motorhomes offer the following options to reduce the Standard Excess:
Street Smart Excess Reduction 1: NZ$21 per day (added to the standard rate) will reduce
the excess for any damage to either the vehicle or third party property to a maximum of
NZ$2,500 (per incident). Multiple windscreen and tyre damage is covered in the standard
policy as is overhead and under-body damage on the rented vehicle. The total insurance
charge is limited to a max of 50 days or NZ$1050. The security can be covered by cash,
travellers cheques in NZD or a credit card. Should the insurance excess and the Vehicle
Security Guarantee be covered by credit card the amount will NOT be debited to your
account and will only be done so in case of an accident. We retain the right to hold these
details 28 days after the hire.
Freedom Plus Excess Reduction 2: NZ$36 per day (added to the standard rate) will waive
the excess for any vehicle and the third party property damage. Multiple windscreen and
tyre damage is covered in the standard policy as is overhead & under-body damage on the
rented vehicle. The total insurance charge is limited to a max of 50 days or NZ$1,800. The
security can be covered by cash, travellers cheques in NZD or a credit card. Should the
insurance excess & Vehicle Security Guarantee be covered by credit card the amount will
NOT be debited to your account & will only be done so in case of an accident. We retain the
right to hold these details 28 days after the hire.
All Inclusive Package: Pacific Horizons All Inclusive Package is available to travellers for
NZ$46 per day premium on standard rental rates. The All Inclusive Package includes:
1. Waiver of insurance excess on any vehicle and third party property damage.
2. Camping table and chairs, baby seat or child/booster seat(s) as required & snow chains
3. GPS Navigation
VEHICLE SECURITY GUARANTEE
A credit card imprint is required on all rental agreements. The credit card must be valid for 28
days after the end of the hire. In the absence of a credit card, Pacific Horizon requires a cash
vehicle security bond of NZ$4,500 (or $2500 if Street Smart is taken, $250 if Freedom Plus buy
down option is taken). This credit card imprint or cash will be held for 28 days after the return of
The hirer is fully liable for any damage to the Pacific Horizon vehicle or third party property if:
1. The terms of the rental contract are breached
2. Damage to the vehicle is caused by careless, willful or reckless driving or breach of any NZ
driving rules and regulations
3. Driving under the influence of alcohol or drugs
4. Driving on restricted roads
5. Water submersion or salt water damage caused through the hirers fault
6. Incorrect fuel is used
MINIMUM RENTAL DURATION AND COSTING
Minimum rental period: 7 days. Minimum rental is extended to 14 days for the travel period
from 20 December to 10 January and also for NZ/Australia school holiday dates. Shorter rentals
may be accepted entirely at the discretion of Pacific Horizon. Vehicle rentals are calculated on a
per calendar day basis, i.e. day of pick up or drop off is always counted as a full day irrespective
of what time it is collected or dropped off.
LONG-TERM RENTAL DISCOUNTS
Additional discounts are available for long term rentals. See rate sheet for relevant periods.
LICENCE AND MINIMUM AGE
A valid full national driver licence is required. Non-English language national drivers licences
must be presented in conjunction with an official translation or valid international drivers licence.
The minimum age is 21 years.
1. Roads: Pacific Horizon motorhomes can be driven on sealed/bitumen or well formed gravel
roads. No vehicle is to be driven on the following roads: Skippers Canyon Road, Colville
Township to Port Jackson, Ball Hut Road, 90 Mile Beach.
2. Animals: No animals permitted in vehicles, with the exception of guide dogs, subject to the
approval of Pacific Horizon.
3. Smoking: No smoking is permitted in the vehicles.
Minor repairs (when hirer is not at fault) up to NZ$100 may be made without authorisation and
will be reimbursed upon production of itemised receipt. Amounts above NZ$100 require approval
from Pacific Horizon On-Road Care and
clients must retain an itemised receipt.
All vehicles must be returned with a full fuel tank and be filled up within 3 kms of the drop off
location. Refuelling at our Client Service Centre will be charged at current rates per tank plus
an admin fee. Charges will apply should the vehicle
be dropped off at a location other than that which was agreed upon.
Cancellation fees are as follows:
If cancelled 26 days or more prior to vehicle pick up No charge
If cancelled 25 8 days prior to vehicle pick up 20% net price
If cancelled 7 1 day prior to pick up 50% net price
No show or cancelled on day of pick up 100% net price
If a vehicle is returned early for any reason whatsoever, no refund is available.
Fees will be charged as of date of cancellation.
Once a booking is confirmed, 2 amendments can be made free of charge with all remaining
amendments costing $20 each. The amendment fee will be waived should the amendment
increase the revenue of the hire (e.g. additional days added, accessories and insurances added).
If an amendment is made that alters the date of pickup then any cancellation of the booking
thereafter is charged at 100% net price, regardless of when the cancellation is made.
Exception: Changes to arrival times on pre-confirmed date of pick up or drop off are free of
To be booked at time of reservation and payable on vehicle collection.
EQUIPMENT CHARGE PER HIRE (each)
Baby seat/Booster (3 sizes) $31
Snow Chains $41
Bike Rack $56
GPS $6 per day (min charge of $60, max charge of $150)
SUBSTITUTION OF VEHICLE
If, for reasons beyond our control, the reserved vehicle is not available, we reserve
the right to substitute a comparable or superior vehicle at no extra cost to the client.
This shall not constitute a breach of contract and does not entitle the renter to any
form of refund.
TAXES AND GOVERNMENT CHARGES
All charges include 15% GST. All rates and conditions are subject to change in accordance with
changes in government taxes.
1. Rates and conditions may be subject to change.
Whilst including the same facilities, some motorhomes
may have different layouts to those shown.
2. All measurements and volumes shown are approximate.
The information provided on the website is subject to
change without notice.