Testimonials

March / April 2020

Dear Maryann,

We wanted to thank you as a family for the wonderful time we had in New Zealand with Pacific Horizon.  The vacation  began when we were picked up by your employee Ed from our Auckland hotel.  Ed's cheerful and friendly manner made us forget about the jet lag.  Ed was also very helpful on-site back in your office, remounting a holder for the grille on the bed, even though the office was already closed.

Furthermore, the mobile home was handed over to us very cleanly.  We also found it very fair with the flexible return of the vehicle during lockdown and the special price you offered us.

We would be very happy to recommend you, and hope that we can book with you again.  Until then, we hope you and your great team will stay healthy.

Kind regards

Alex & Ramona Horstmann and family
Germany

February 2020

The only problem with renting a Pacific Horizon 2+1 for our first ever campervan trip is that we risk being disappointed next time!   Everyone we exchanged with at Pacific Horizon seemed to genuinely care about providing the best service possible - from managing director Maryann (who so generously resolved our last-minute booking panic), to Jendy at reservations, Debs on the hotline when gravel cracked our windshield, and Eddie at the Auckland office.

The 2+1 itself is compact and easy to manoeuvre (even when you're used to driving on the other side of the road!) with a smartly designed interior.  Having a fully functioning kitchen, shower and toilet is essential for responsible freedom camping, particularly in the wonderful DOC campsites.

We miss our little mobile home, and are already planning our next trip to New Zealand.  Thanks again to all the team at Pacific Horizon!


Regards,

Selena & Markus Ng
France

January/February 2020

Hi Maryann,

Everything about our experience with Pacific Horizon was fantastic.  From before we came, where your website and the email support we received made planning the trip easy, to the great service when we arrived.  Everyone we met, at all three of your depots, or talked to by phone or email was really responsive, friendly & helpful.  It was great dealing with you all.

The camper itself was great.  Powerful enough to get us up the hills but manoeuvrable enough for the twists and turns!  It was well equipped and super clean.  We loved every minute of it.

Thanks and Best wishes,

Julia Willoughby
UK

January 2020

Hi,

When we arrived we got a fantastic response when moved in to our motorhome, a 6-berth SAM Mercedes with WiFi, toilet & shower.  Unfortunately, we do not remember the name of Pacific Horizon's staff in Auckland at the pick-up point.  There was a nice girl and her brother who came to our hotel free of charge and picked us up - two adults and three children, and all our packing.  Fantastic!

Our motorhome worked perfectly throughout our trip.  We especially appreciated the space in the car, the flexibility of pick-up and drop-off, and the incredibly nice scenery of Northland.  At one point we needed help as our stove didn't want to start.  We received prompt help from Pacific Horizon's Wellington office, by the director Maryann Liddell.  When we returned the vehicle we received a free transfer to our hotel :-)

We highly recommend Pacific Horizon to others who wish for a perfect deal, a safe rental and an incredibly nice motorhome.  Extra big thanks to you who helped us with the pick-up and drop-in.


Regards,

Martin Borjeskog & family
Sweden

January 2020

Our second adventure in New Zealand with Pacific Horizon was much the same as the first, but in the South Island.  An excellent personal service with very friendly staff and professional attention completed a trouble free and relaxing holiday.  The vehicle was in excellent condition with everything you might need, including for us a bike rack for two bikes we hired separately.

We will definitely be using Pacific Horizon again on our next visit, and have no hesitation in recommending them to other adventurers!


Thanks,

Geoff & Ginny Cunningham
UK

Dec 2019 / Jan 2020

We spent December & January in New Zealand.  This included three weeks in a motorhome in the North Island, picking up in Auckland and dropping off in Wellington - a facility not available from all other motorhome suppliers.  Then, after some time with friends, we had another three weeks in the South Island doing a round trip from Christchurch.

Our travel agent in UK recommended Pacific Horizon and it turned out to be a very good choice.  The motorhomes were well-equipped, and handled the steep and windy roads effortlessly.

However, what really made the whole experience of Pacific Horizon special was the personal quality of the customer service: everyone from Pacific Horizon made us feel they were keen to do everything possible to make our trip a good experience.  For example, we'd been booked into an Auckland hotel out of range of the usual Pacific Horizon pick-up; the driver nonetheless brought the motorhome to us.  And at the end of our journey I realised, at the Airport hotel in Christchurch, that I'd left my mobile phone in the motorhome.  After a series of calls, with Maryann in Wellington, Michelle found the phone - though not where I told her I'd left it!  In the circumstances I felt it was my responsibility to get a taxi to collect it, but Michelle insisted on bringing it to the hotel.  Small examples but absolutely typical of the overall level of attention and care we received.  Any small problems were sorted out by phone, and in one not very significant case - the TV not working - we were given free WiFi in compensation (incidentally I was amazed how well the inboard WiFi worked, but I'm easily impressed by technology!).

We'd recommend Pacific Horizon to any travellers and would certainly use them again if we returned.


James & Emma Dickie
UK

December 2019

A great company to deal with and great service.  We will definitely be using you again.

Thanks for the great experience.

Ron Meyerink
Australia

October/November 2019

We booked our 20-day long campervan trip around New Zealand's North Island with Pacific Horizon following a review of the ratings on rankers.co.nz and believe that we made the right choice, especially having spoken to other campers that used other and much larger Motorhome rental companies.

We hired the 2+1 campervan, which at 5.9m long is just over 1m shorter than other vans that are based on the Mercedes Sprinter.  However, it was ideal for our needs and was extremely well equipped.  The layout with the kitchen and toilet/shower arranged at the back of the van and living/sleeping set up in the middle worked well and we quickly got used to the daily/nightly routine of switching between open space/dining table and comfortable double bed.  Although having nearly 100,000kms on the clock, the van was in great condition and was very easy to drive and manoeuvre.

We also found Pacific Horizon great to deal with throughout the booking process, and we really appreciated the fact that we were picked up from our Airport Hotel at the beginning of our trip and dropped off again at the end, which is a service that is not provided by all motorhome providers.  Eddie, the guy in charge at the Auckland depot, could not have been more helpful and friendly and took his time to give us a full explanation of how to operate the van, as well as great tips to make our life easier on the road.

Overall, we would definitely recommend Pacific Horizon and would have no hesitation in using the company again when we return to tour the South Island in a couple of years time.

Trevor & Sally Parkin
UK

October 2019

If there was anything greater than 10 out of 10, I'll choose it.  Pacific Horizon has made our first time adventure in New Zealand's South Island extra special.  As our home for 2 weeks, the GEM motorhome we rented has performed spectacularly on every occassion - excellent brakes, all accessories functioned very well throughout our stay (although we didn't avail of the in-house wifi), the heater was amazing and ready to warm us up after a freezing hike.

The service was wonderful too - Michelle in the Christchurch depot was especially helpful in helping us get up to speed.  Her instructions were clear, and helped me with my confidence in driving the GEM - it was pretty daunting at first.

Overall, we had zero technical issues and hiccups.  Very reliable motorhome.  I will definitely choose Pacific Horizon again in my next trip to New Zealand, North Island next time.  Highly recommended.

Thanks,

PJ Caldito
Phillipines

September 2019

It's true 'you get what you pay for'.  Pacific Horizon may not have been the cheapest but I am very satisfied with the quality of our hire motorhome and the level of service we received.  They were very helpful during the booking stage, and promptly picked us up and dropped us back to our Motel.  It truly made it a great holiday, and I would have no problem in recommending them.  We will certainly use their services again.

Thanks.

Shane Howe
Australia

September 2019

My partner and I hired a 2+1 berth camper van and it was amazing! We travelled 930km around the North Island in 9 days, and had no problems at all with the van.
Pacific Horizon had outstanding communication throughout the whole process and I would highly recommend them! Thank you again, I can't wait to come back and do the South Island!

Kind Regards

Teneille Harwood
Australia

August 2019

Hiring our campervan from Pacific Horizon in Christchurch was a great experience from start to finish. The booking process was easy & efficient - I liked that the extra costs, like the road user charge, was included in the quoted price and that there were no hidden costs.  We thought we got good value for money.

Michelle picked us up bang on time from our motel, and did a great job of explaining the workings of the van.  The instruction book in the campervan was very useful and well thought out.  When we had a query our phone calls were promptly answered and friendly, helpful advice was given.  The drop-off process was also easy and Michelle drove us to the Airport.  Fabulous!

We has a 2+1 Mercedes Sprinter (5.9m) which suited all our needs.  There were two of us, and we slept in the two single beds, which we kept made up as singles all the time (accessing the vehicle from the front or the rear).  This meant we had lots of sitting/lying space set up and didn't have to make beds at night time.  The kitchen was well kitted out, I particularly liked that the cookware was good stainless steel.  The bathroom was compact but worked - it was very handy having our own toilet wherever we went.

Thank you Pacific Horizon for your great customer service.

Keith & Kay Finlayson
Australia

August 2019

We had a short but very good holiday with the campervan drive in the North Island.  It was easy to drive and very comfortable, in not just the living space, cooking and also the big bed area we could rest well in.  It was our first campervan experience and we really enjoyed it!  Thank you Pacific Horizon.
I would also like to give our compliments and thanks to Jendy who handled our reservation professionally and very quickly.  Also to Eddie who showed us the features of the van and explained carefully to us all the different parts we needed to note.
 
Regards,

Jackie
Singapore
 

July 2019

My wife, tall son of 20 and myself have been very satisfied with the rental of a Pacific Horizon Premium 4-berth motorhome from Auckland down south to Wellington, end of this month.

We had a tiny trouble with the onboard screen but your team fixed it out very fast.  Finally, this was our first holiday driving and living in a campervan and we enjoyed very much to discover your beautiful country this way.

Thanks for having provided us with tips and advice to make sure our travel would be the best experience.

Regards,

Yannick, Josselin & Florence
France

 

July 2019

My husband, daughter, three grandchildren and myself had a wonderful holiday in New Zealand travelling around in a Pacific Horizon Standard SAM.  There was plenty of room for us all, with a large bed at the back which converted to a table where there was heaps of room for us all to eat.  My three granddaughters shared the bed above the cabin which they loved, it was like their own little fortress.  My daughter slept on the bed which was converted from the front and passenger seat. 

The motorhome was extremely well equipped with everything we needed including bedding, all utensils, crockery and cutlery.  We were picked up from our hotel and dropped back to the airport, which was a huge advantage and the staff were very helpful and friendly. 

We were extremely impressed with the caravan parks we stayed in, as all of them had everything needed for travellers and the amenities were clean. All had microwaves, fridges and lots of communal spaces.  We also stayed at two free camping spots and we loved them.

I would have no hesitation in recommending Pacific Horizon to anyone wanting a traveling holiday.   Thank you/Kia ora. 

Jane Kuipers
Melbourne, Australia

June 2019

Our group of 5 middle aged farmer guys from the Chatham Islands were over the moon hiring a wonderful motorhome from Pacific Horizon Motorhomes.  A first time ever, and not the last!
It was a comfortable luxury holiday going to Mystery Creek Fieldays in a mobile holiday home.  A special thank you to Maryann for arranging this fantastic motorhome, and looking forward to seeing you again same time next year, if not sooner.
 
Thank you very much from the Chatham Islands,
Larry, George, Vin, Chip & Eddie
 

May 2019

It was an absoultely fantastic trip and we didn't have any problems at all with the van.  Easy to drive and we got used to it very quickly.  As you suggested, it took a couple of days to sort out what was to go where etc and that was the case.  We left the bed down as my case fitted under the other bed so we settled into the life quite well.
We mostly cooked in camp ground kitchens as well.  Only had one night where we didn't book into a motor park but that night we parked in a friends driveway.
All in all, a great trip and thank you for your detailed, easy to follow instructions, the manual was easy to follow and I would not hesitate to do a similar trip again with Pacific Horizon.
 
Regards,
 
Helen Wilson
Australia

May 2019

We rent a motorhome for 7 days at Pacific Horizon Motorhomes, in Plimmerton, by Porirua, north of Wellington.  They pick us up from the hotel in Wellington, and we had all the explanations about the vehicle.  It was comfortable and useful.  It was a good experience, very practical to visit the North Island.

We should return to Pacific Horizon Motorhomes if we come back to New Zealand, and we recommend this company.

Thanks,

Stephane Schtahaups
France

April 2019

Only our second time in a camper, and our second time with Pacific Horizon. We rented a large van in 2013 but, with just the two of us this time, we opted for a 2+1, which is based on the Mercedes Sprinter van. It drives like a large car and the 2.2 litre turbo diesel really pulls up the hills. It was well kitted out: large, disappearing double bed, neat kitchen with that all-important, always-on fridge (i.e. powered by LPG when off-grid), shower, loo. Plenty of room and storage for 2 adults in a relatively compact package.  We paid the "premium" charge for a younger van and were rewarded with a van that looked and felt almost new (about 25,000 km on the clock). 
 
We picked up out of the depot near Auckland airport. The price included pick-up and drop-off from our location in the northern part of the city. We got to the depot and were given a warm welcome, a thorough and patient (or thoroughly patient - we asked a lot of questions) briefing, and a good walkthrough of the paperwork from a really likeable chap called Eddie. During our trip we had a couple of questions, both of which were dealt with quickly. 
 
The van performed faultlessly, everything worked and we found it to be an excellent choice for our needs (2x relatively fit 50-somethings). We had considered sizing up to a GEM but I was grateful for the relatively compact and spritely nature of the 2+1.  Just like last time, the Pacific Horizon service was highly personal, responsive and friendly and I have no hesitation in recommending them to others. If you're new to travelling by camper van, NZ is so easy to move around in a motorhome! For us, Pacific Horizon has been a big part of both trips by demystifying the vehicle and its systems, and being there to answer questions. Thanks Maryann, Eddie and team!
 
Regards,

Charlie Whitfield
UK

February/March 2019

Hi,

Based on our plan to travel both islands for 5 weeks, we were looking for a large campervan that was not older than two years to ensure convenient travel. Therefore, we finally decided to go with Pacific Horizon even though is was a little more expensive - and it was the right decision.

We were picked up at the hotel with "our" campervan and the 30min drive was a really good first introduction to the van. Being at the office we received another detailed introdution to the car, which gave us a good feeling when taking off.

The campervan was well equipped. With 1.5 years and 60,000km the van for sure showed some signs of usage, but nothing that was disturbing. During our travel, we unfortunately had to contact the office twice due to damage to the car (broken stair, grey water tube broken). After sending an email, Maryann got back to us both times within 15 min and both times our problem was solved quick and uncomplicated. Returning the car was also easy and a pleasant ending to a  great trip.

Thanks,

Susanne Buder
Germany

February 2019

Hi,

We are Americans living in Taiwan and this was our first visit to NZ and our first time in an RV.  We loved our experience with Pacific Horizon Motorhomes.  The vehicle was in great condition and drove perfectly.  It was well appointed and I cannot think of a single thing we didn't have provided.  As first time users, we were nervous about all the things involved in using an RV, but the instructions were clear and we had no issues.  The company provided us information in advance of our trip that was essential in planning and ensured we had a great time.

They picked us up at the airport before we rented and took us to our hotel afterwards, and the two fellas that drove us (John and Colin) were charming, informative and on time.  Maryann in the office was great in explaining the rig to us and answered all of our questions in an effective and friendly way.  I cannot think of a single criticism and wholeheartedly recommend them.

Thanks,

John
Taiwan

January/February 2019

Hi,

I booked late and all the cheap campers were booked - thank the lord!  My camper was almost new, was fully equipped and was a very easy drive for someone more used to a turbo sports car.  I loved the experience of driving to new places, getting a powered site and chilling by a beach or lake.  My camper had all the equipment I needed (even cooking & cleaning stuff - they even provided me a pack of milk!).  I slept so well and even read a book (not read one in years!), the pick up and drop off were easy, and I even got a lift back to the Airport.

Thoroughly recommended - my kiwi friends are moving to the South Island and I'll do the same there again with Pacific Horizon!

Thanks.

Justin Musson
UK

January 2019

Hi,
 
We thoroughly enjoyed our Campervan experience (Jan 15-25th 2019) with Pacific Horizon and would not hesitate to recommend them. Lunch at Villa Maria Estate next to the Auckland drop off was a perfect way to end.
 
Regards,

Nick and Pam Dawber
UK

December 2018 / January 2019

Hi,

We had a great time with our Pacific Horizon Mercedes campervan.  Great service at the pickup and return.

We made a round trip from Auckland to Rotorua, Taupo, the Tasman Coast, then to Napier and back over Taupo to Auckland.  This was our 4th time we rented a campervan by different renting companies, but Pacific Horizion was the best!

Friendly staff, a brand new and clean campervan (only 8000 kms on the display), great support as we had to reset the water heater .... everything was just perfect!  We are coming back for sure!

Regards,

Thomas, Helene & Nina Heri
Switzerland

December 2018 / January 2019

Hi,

Pacific Horizon Motorhomes were fantastic. They provided great service and support from the pickup, throughout our trip and when we returned.

The RV was an exceptionally high-quality vehicle; new, comfortable and powerful.  A joy to travel around in a beautiful country in such a great car.


Regards,

Andy Jamieson
Australia

November 2018

Hi,

We had a fantastic time in New Zealand, touring the Northern Island with a Pacific Horizon Mercedes Campervan.  From the (complementary) pick up at Wellington Airport, till the (again complementary) drop-off at the bed and breakfast we booked for the night after our trip, your team took great care of us.

Very friendly staff, a well-equipped and clean campervan, a great support arrangement (we luckily didn't have to use) during the trip and a no-nonsense administrative process.  Great!!

If we ever come back to travel New Zealand by campervan we will definitely come back to you.  Thanks again!

Regards


Elsbeth and Berrie
The Netherlands

November 2018

Hi Maryann & Jendy,

Thank you for a great two weeks in the motorhome touring around with our sister and brother-in-law.  The vans were very comfortable and livable, and we would be happy to hire them again and to recommend your company to others.  Your staff were great and most helpful.

So thank you again, we look forward to our next adventure to New Zealand.

Regards


Cheryl and Garry Williams
Australia

 

November 2018

Hi Maryann & Jendy,

Just wanted to let you know how impressive your service and your motorhome was on our trip around New Zealand.  We would definitely recommend Pacific Horizon and would hire from you again.

Regards


Jenny and Gary Chaffey
Australia

October 2018

After our recent tour of the North Island in one of your motorhomes, we want you to know that everything went well and we thoroughly enjoyed our time from picking up the van in Auckland to returning it in Wellington.

We were particularly impressed by the friendly and helpful staff we met in both cities and in the extra efforts they made to assist us.  We wish you well in the future and will recommend you to others planning trips to New Zealand.

Cheers


Bob and Noleen Sharrad
Australia

October 2018

Pacific Horizon, under the caring and professional guidance of Maryann and her team, go the extra mile - so you too can go the extra mile and enjoy New Zealand. My daughter and I drove over 3,300 kms (c 2,080 miles) around the South Island.  Total confidence in the reliability of our campervan (2+1), and its comfort with the equipment and layout.  Unlike the 4 or 6 berths, our van was easy to handle in towns and on the flat, windy, open roads, and very hilly winding roads.

The caring quality of the team at Pacific Horizon is evident in the vehicles that they hire, they are reliable and fit for purpose.

Thanks again


Roger & Karen Williams
UK

October 2018

The staff at Pacific Horizon were tremendously helpful and friendly throughout our whole experience with them, from the sales process to pickup and drop off at the airports.
Maryann first helped us find the right camper at a great rate even though they were short on campers - so she upgraded us at no cost.
Colin picked us up from Wellington and we had a nice ride with him and got some great travel tips.
We had a little accident the day following pick-up, but Colin, Maryann and the staff came up with a great solution and got us back on the road without delay.
Vehicle worked well, with no issues for the duration of our trip. Very happy.
The gentleman at the Auckland site was also friendly and made our airport transfer enjoyable.

Overall, a 10/10 experience from start to finish.

 

Thanks everyone!

 

Warren Sing
Canada

August 2018

Hi Maryann, 

I just wanted to write to say thankyou so much - we had such a great time on our motorhome holiday last week and could not have been happier with both the motorhome and the customer service we received.  The motorhome was so clean, well laid out and comfortable - the bed was huge which was a big plus after a long day of driving! 
The greeting we received from John at our airport pickup was such a nice first impression on arriving in New Zealand for the first time, and he kindly recommended a fantastic spot close by for us to camp on the first night (we loved it so much we went back for the second night too!)
The motorhome was easy to operate, loved the simple control panel for power, heating etc and the heating system was fantastic, we were so warm at night!  My husband also commented that the drivers seat was one of the most comfortable he has ever sat in! (He drives trucks etc).  Our daughter loved the bed above the cab (even when she had to share with her sister for the last couple of days!)
The other thing we really appreciated was the large amount of storage space with all the overhead lockers - it meant we could unpack and store our luggage away, a big bonus! 
We could not have been happier with our choice and we will be returning to New Zealand, next time to explore the South Island - we will definitely hire from you again when we return.
Once again thankyou, we totally enjoyed our motorhome experience! 
 
Kind regards
 
Karen Curtain
Australia

July 2018

We are a french family of five and travelled around the North Island with a motorhome rented with Pacific Horizon.

The experience was just perfect, very easy and very friendly contact with the team both in Auckland and Wellington. The team was very flexible which we appreciated. The van was in perfect condition, very modern and perfectly clean. We would recommend with no hesitation!

Elsa
France

May/June 2018

Hi Maryann,

Karen and I just want to thank you and your staff for making our trip so enjoyable again.  We know that your company offers great service and the campers are well kept.  I guess that is why this was the fourth time renting from your company.  We look forward to the next time we come back to NZ and renting again from you.

Thanks again


Greg & Karen Samson
Canada

April 2018

A well priced and good quality camper.  We picked up in Auckland and left in Christchurch.  All staff we dealt with were very helpful indeed - even when we foolishly locked the keys inside the van!

Highly recommended.


Regards

Steve
UK

April 2018

Hi,

We very much enjoyed our holiday with your motorhome. It was clean, reliable and really became our ‘home’ during the 6 weeks we toured New Zealand.  Thanks for everything – especially the friendly and easy interactions with Maryann. We felt in very good hands for our first campervan-holiday!

 

Best

 

Julia, Bernd and David

Germany

March 2018

Hi Maryann 

I just want to thank you for organising one of your campers for us.  The trip went fantastic.  Everyone happy.
We will be definitely back for more of New Zealand in the near future.
 
Regards
 
Lukasz
Australia

February/March 2018

Hello Maryann

I just wanted to tell you how much we enjoyed our holiday in NZ and the excellent service that you gave us with the motorhome.  When we met Eddie in Auckland he was very good and he took us direct to the Hotel which finished off our holiday nicely.

Like I said we will come to NZ again in two years time, and we will definitely book a motorhome with you again, maybe a SAM next time as we will bring a friend.

Once again many thanks and take care.

Stuart & Cherry Carpenter
UK

 
 

January 2018

We had a fantastic time in New Zealand and rented a Premium Eclipse 4-berth with Pacific Horizon.  It was almost brand new and exceptionally clean throughout and well equipped with everything you could want to cook with and sleep with.
Maryann at Pacific Horizon is extremely attentive and very responsive, I'd email her and she would get back to me very promptly. And if you are considering doing the motorhome holiday NZ is so well equipped for this kind of adventure.
What I liked was that they were local and were a small 'boutique' business so you feel as though you are really helping the local economy.  We would certainly recommend PH to family and friends - actually I already have just last night.

Regards,

Vicki
Australia

December 2017

Great company - brand new 4 berth campervan, self contained, staff very kind. Easy pick up and drop off. Good explanations about the campervan at the pick up.
We will use Pacific Horizon again in the future!  Thank you.
 
Regards,

Romain
New Zealand

October 2017

Picked up our Pacific Horizon 2 berth van in Wellington. Van was new and staff were very helpful. The van was self contained with a microwave, electric kettle, TV with satellite etc. I can't fault anything about the service or the van.

We used a different company on the South Island and were very disappointed when we compared back to Pacific Horizon. John picked us up and returned us to our hotel in Wellington and we weren't charged! John was very interesting company. Maryann was lovely and we preferred being given a personal tour and overview of the van and how to operate it rather than in the other company where it was "Here sit down and watch the videos" - boring!

Had a fantastic time with a really comfortable van. Thank you and we would recommend you very highly.

Thanks,

Adele & Geraint
Australia

October 2017

We had never experienced campervaning before and decided to do it for a week to "sus it out".
Great service from Maryann and Pacific Horizon, great vehicle, everything we needed on board. Drove well and comfortable at night.
Definitely recommend Pacific Horizon and will be back for another adventure one day.
 
Thanks
 
Alan & Sally
New Zealand

October 2017

Excellent company! Maryann was always efficient and friendly. We had a brand new campervan that was state-of-the-art.
The initial handover was extremely helpful and Eddie did not rush us at all - answering all our questions. I would not hesitate to recommend Pacific Horizon Motorhomes to family and friends. Infact, I plan to use them again when I return for my tour of the South Island!

Thanks.


Sarah
Australia

September 2017

Our family of 6 has just enjoyed a month of travelling around New Zealand in a Pacific Horizon SAM motorhome.

So many awesome memories made and all the better for Maryann and her team's great help and support. Nothing was ever any trouble and any little issues were solved quickly and effectively. Maryann was able to give us some great advice on freedom camping apps, the inter island ferry and much more.

I wouldn't hesitate to hire a motorhome from Pacific Horizon again in the future, brilliant customer service from a dedicated family run business.

Thanks,

Matt & Jen Finch
Australia

August 2017

Excellent experience with this wonderful family run enterprise.  Maryann and John were very helpful throughout; making our family vacation (first time in New Zealand & first time in a campervan) a very memorable one.

I would surely go with Pacific Horizon again.  Thank you.

Regards,


Paul
USA

July 2017

We used rankers.co.nz to find a motorhome to rent for our 8-day trip to NZ. Pacific Horizon were the only company to respond with a message addressing our requirements. Maryann recommended a GEM 4 berth motorhome because the king sized bed can be left made up and with a toilet and shower, we could easily free-camp. Communicating with Maryann was easy; she's quick to respond to our questions, happy to accommodate our date changes and made recommendations which were super handy being first time motorhome renters.

We loved that the motorhome was delivered to our accommodation and Eddie gave us a very thorough run through of how everything works (hot water, refilling fresh water, dumping grey water, emptying toilet cassette, etc...). He clarified appliances that would/wouldn't work while we were free-camping and gave us tonnes of really helpful tips for travelling around NZ.

On our first night, a pretty heavy storm hit and rain found its way in through the skylight. My feeling is this would've been incredibly difficult to detect in a pre-hire check. We called Maryann in the morning and she arranged for it to be repaired as soon as we stopped that night. We've heard of some motorhome companies not wanting to repair leaks and other minor faults during the hire period but Maryann didn't hesitate and the guy who repaired it stayed back until we got there and couldn't have been nicer. What could've been a problem for the subsequent 7 days of rain turned into a really pleasant experience thanks to Maryann and her network of repairers.

The van was clean, everything was in good working order and there's plenty of cutlery and crockery. We'd happily rent a motorhome from Maryann next time we visit NZ.

 

Tom
Australia

July 2017

Hi Maryann,

Hope you are well, I just had to say a big thanks for all your help in making our trip to New Zealand so fantastic. From day one when I first contacted your company Pacific Horizon fourteen months prior to the trip you were so helpful and professional, you gave in depth info on hotels for when we first arrived late at night before collecting the caravanette, and answered our many questions. The briefing on how it all worked was thorough and we set off around your beautiful Island on our trip of a lifetime.

The van being so self sufficient allowed us to park up on lakesides, mountains and by the sea we didn't have to find campsites. We were recommended to you by friends at our rugby club who had used your camper vans back in 2005 on the last Lions trip and now that we are back I have thanked them for such a great recommendation.

When we handed back the vehicle it was lovely to meet you face to face after conversing by email and phone for so long and thank you in person for making our holiday so stress-free.  Anyway I will certainly recommend your company to any one I know heading to New Zealand and hopefully return one day to use your company again.  Hope to meet up again sometime in the future.

 

Kind regards,

Brian (Scotland)  &  Vince (England)

British Lions Tour – 2017

June 2017

Hi Maryann,
Thanks very much for the fantastic service including a really thorough handover explaining everything. We had a great month touring the North Island and were glad we had a motorhome that would cope with some of the hills and mountains!!
The return was so easy and Eddie was so helpful at the end of our trip, as you were at the beginning.
We are definitely coming back in 2019 and for a lot longer to see the bits in the North Island we didn't see and the South Island as well. We'll be in touch next year !!

Thanks again regards


Sam, Jerry and Lauren 
United Kingdom

May 2017

Hi Maryann,

Thank you for all your help and excellent service over the last 4 weeks.  We really had a wonderful holiday in spite of a setback. It was even great to experience the different motor homes you offer.  This will help us to recommend your company to all our friends.  Both Barry and Eddie are very valuable members of your staff and were very helpful and friendly to us.

We are now back in Geelong near Melbourne and will be driving back to  McLaren Vale on Sunday.  Thank you for all the good weather we had almost all of the time we were in both the North and South Islands!!

Your kind, friendly and efficient service has been much appreciated. We did hear some grumbles about service from some other campers hiring motorhomes.  Keep up the good work. The personal contact made our holiday very enjoyable.

 

Barry & Rhonda

Australia

April 2017

Hey Maryann,

Just writing to thank you for enabling us to have a fantastic time travelling the North Island in our motorhome, and for the advice and guidance along the way. We truly had the time of our lives, and can't imagine travelling any other way now!

All our best,

 

Dianna and Josh
USA

April 2017

This rental is great.  Much better than we expected!
We are so impressed with your service from pickup to leaving the airport.  All parts were covered! We are so happy that we rented from you!!!!


Thank you
Denny and John Field
USA

April 2017

Hi Maryann,

We have finally reached home now after our trip.

We want to compliment your company, staff and yourself for excellent service.

Barry and Eddie were a good asset for your company, helpful and obliging.

 

Di and Phil
Australia

April 2017

We just came home after spending two weeks in a Pacific Horizon 6-Berth motorhome. The layout of the car was perfect, and although it was old (we knew about it ahead of time and it will be de-commissioned soon) it was fantastic! 
The service we got from Maryann at the office and Barry in Christchurch is nothing short of exceptional. I would surely book with them again!!!

 

Susanna Rueegger Koechli
Singapore

March 2017

Dear Maryann

We are now at home in the Danish spring after a terrific trip to New Zealand. Once again thank you for really good service with quick help with the problems that arose with our lovely campervan. Nice to meet you in Plimmerton and luckily we got a few good pictures of you together with happy and satisfied customers. We have attached a few photos that you can do with as you like.
 
Many kind regards
Lilian og Bent
Denmark

March 2017

Dear Maryann

I have been meaning to say thankyou.  You guys were great and certainly have referred you to other friends and family.

We are really grateful for you helping us picking up the “kool”(kids words) motorhome early as this helped us get away earlier … as it happened it helped more than we thought as the traffic into Auckland lived up to its expectation.

The trip was great, Adele was just fantastic.  What a superstar!! Put us down for the next concert.

We will be back again and thankyou once again.

 

Raitt family
Wellington
New Zealand

Feb / March 2017

Dear Maryann,

Our two months travel though New Zealand has been a real blast. The country has so much to offer in beauty and variety that every day was an amazing experience, and we are now enjoying great photos and memories. The camper van was perfect for us, easy to drive, small enough to drive and park into towns, and powerful enough to take us everywhere through all the bends and ups and downs, and gave us so much freedom.

New Zealanders were so welcoming and helpful, and it was a real pleasure to meet you and your parents in Wellington.  Eddie, in Auckland, took very good care of us and we enjoyed very much our talks with him about his maori ancestry.

I can see why most of our friends have visited your country four or five times, and we'll be back. Thank you so much for everything and best of luck with your business.

 
Yves and Taina
Australia

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